How long can the History report research transactions back?

The History report allows users to research transactions back for a duration of 14 days. This timeframe is designed to provide a sufficient window for reviewing recent transactions, helping customers and associates track activity, identify trends, or resolve any issues that may have arisen.

The 14-day limit is practical, as it balances the need for timely information with the operational capabilities of the system that generates these reports. Data older than this period may not be as relevant for immediate decision-making or customer service inquiries, thus guiding the design of the report and its functionality within the broader context of customer support.

Using this timeframe ensures that associates can efficiently handle customer questions and concerns about recent transactions, enhancing the overall customer experience.